Post-Mortems on production issues

Production Issue Summary In certain cases, a protocol switch triggers a database error (timelock error), which prevents the switch from being...

Post Mortem Production Issue Summary For some protocols, their message templates could have been accidentally deleted when other protocols in the...

Production Issue Summary A bug in creating planned actions caused a big performance problem, leading to delays in syncing alerts from the Clinical...

Issue description Requests to the clinical engine were failing due to a high load. The high load was caused by an update to the Postgres database,...

Production Issue Summary There have been two related incidents in which the Luscii platform went down temporarily (30 min and 20 min) for all users...

Production Issue Summary We have discovered that since September 2023 a total of 0.05% of active patients were not synced correctly with the Clinical...

Production Issue Summary In the clinical engine, there was an inefficient query when associating active patients to a submitter. This resulted in...